Services & Facilities at Heathrow Airport
Heathrow offers world-class services and facilities to cater to all traveler needs. Whether you’re preparing for a flight, managing a layover, or arriving in London, here’s everything you need to know:
Travel Essentials
1. Baggage Services
Left Luggage:
Locations: Terminals 2, 3, 4, and 5 (Arrivals level).
Cost: £12.50 per bag/day.
Lost Property:
Contact: +44 (0)20 8745 7725 (Terminal-specific desks).
Online tracking: Heathrow Lost Property.
Trolleys: Free of charge in all terminals.
2. Currency & Banking
Bureaux de Change: Travelex and ICE locations in all terminals (pre-order online for better rates).
ATMs: Available post-security in all terminals.
3. Free Wi-Fi
Connect to “Heathrow Wi-Fi” (unlimited access). Registration required (email or social media).
4. Charging Stations
USB/power outlets near gates, lounges, and seating areas.
Family & Accessibility
1. Family Facilities
Baby Care:
Baby-changing rooms in all restrooms.
Free baby food/formula at Boots (pre-security).
Play Areas:
Terminals 2 (Gate A8), 3 (Gate 25), 4 (Gate 10), 5 (Gate A7).
2. Special Assistance
Book in Advance: Contact your airline 48 hours before flying for:
Wheelchair access.
Guided assistance.
Hidden disabilities lanyards (discreet support).
Assistance Points: Clearly marked in all terminals.
3. Pet Relief Areas
Designated zones for service animals (Terminals 2, 4, and 5).
Health & Wellbeing
1. Medical Services
Pharmacies: Boots (all terminals, open 24/7 in T2 and T5).
First Aid: Free medical assistance (call +44 (0)20 8745 7025).
COVID-19 Testing: Private providers available (book online).
2. Prayer Rooms
Multi-faith prayer rooms in all terminals (post-security).
3. Showers & Spas
Showers: Available in lounges (e.g., Plaza Premium, No1 Lounges).
Spas: Elemis Travel Spa (Terminal 5, Galleries First Lounge).
Premium Services
1. Airport Lounges
Airline Lounges:
British Airways Galleries Lounges (T5).
Virgin Atlantic Clubhouse (T3).
SkyTeam Lounge (T4).
Pay-Per-Entry Lounges:
Plaza Premium (£50+ for 3 hours).
No1 Lounge (£35+; includes food/drinks).
2. Fast Track Security
Cost: £5–£15 (book online in advance).
Eligibility: Available to all travelers.
3. Personal Shopping
Harrods Personal Shopper (T5): Pre-book luxury items.
World Duty Free Personal Shopping (all terminals).
Transport & Connectivity
1. Onward Travel
Trains: Heathrow Express (15 mins to Paddington), Elizabeth Line, TfL Rail.
Taxis: Black cabs/Uber (book via official apps or kiosks).
Car Rentals: Avis, Hertz, Europcar (Terminals 2, 3, 4, 5).
2. Hotel Bookings
On-Site Hotels: Sofitel (T5), Hilton Garden Inn (T2/3).
Free Shuttle Hotels: Crowne Plaza, Holiday Inn.
Shopping & Dining
1. Duty-Free Shopping
World Duty Free: Perfumes, spirits, cosmetics (all terminals).
Luxury Brands: Burberry (T3), Rolex (T5), BVLGARI (T2).
2. Food & Drink
24/7 Options: Pret A Manger (T2, T3, T5), Starbucks (all terminals).
Signature Dining:
Gordon Ramsay’s Plane Food (T5).
The Perfectionists’ Café by Heston Blumenthal (T2).
Business Services
Workstations: Free desks with charging points (all terminals).
Meeting Rooms: Rent by the hour (Plaza Premium Lounges).
Printing/Scanning: Available at Regus Express (T5).
Sustainability Initiatives
Water Refill Stations: Post-security (bring reusable bottles).
Recycling Points: Clearly marked bins in all terminals.
Carbon Offsetting: Donate via Heathrow’s Sustainability Hub.
Pro Tips
Download the Heathrow App: Live flight updates, interactive maps, and retail offers.
Pre-Book Services: Fast Track, lounges, and parking sell out fast during peak times.
Allow Extra Time: Security queues peak 5–9 AM and 4–7 PM.
Key Contacts
General Inquiries: +44 (0)844 335 1801.
Special Assistance: +44 (0)344 412 7747.
Emergency: 999 or 112 (UK emergency number).
Heathrow Airport ensures every traveler’s needs are met with efficiency and care. Safe travels! ✈️
